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Whether you want a demo, have technical questions, or just want to understand if XceptionIQ is the right fit for your lab — we're here to help.
How we can help
Common questions
Is XceptionIQ validated for GxP use?
XceptionIQ is designed for validation. We provide IQ/OQ documentation, deterministic policy definitions, versioned prompts and model IDs, and a full AI + human action audit log to support your CSV activities.
Which instruments are supported?
Currently NucleoView (cell counter), HPLC/UPLC, GC/GC-MS, analytical balance, UV-Vis spectrophotometer, and pH meter. Additional families are on the roadmap — contact us to discuss your specific needs.
How is our data isolated?
XceptionIQ is fully multi-organisation. Each organisation's data, policies, and user accounts are strictly isolated at the database level. No cross-organisation data access is possible.
Can we configure our own exception policies?
Yes. Organisation-specific control packs and policy configurations let you encode your SOPs, user role matrices, and instrument-specific expectations into the detection pipeline.
What file formats are accepted?
Born-digital PDF audit trail reports, CSV event log exports, and optional supplementary files including SOPs, LIMS extracts, calibration status CSVs, and user role matrix files.
Does AI make the final compliance decision?
Never. XceptionIQ's AI proposes candidate exceptions with evidence and reasoning. Every finding must be reviewed, confirmed, and approved by a human QA reviewer before it enters a final report.